Your Privacy Is Our Responsibility

Overview and Applicability

bte888 is a trusted online casino and sports betting platform in Bangladesh. We place the highest priority on protecting the personal information of our users. This privacy policy ("Policy") applies to the bte888 website, applications, and all related services.

When you register on the bte888 platform, log in, or use our services, you are considered to have agreed to the terms of this privacy policy. Please read this policy carefully before you begin using our services.

The "information" discussed in this policy refers to any personally identifiable data that can directly or indirectly identify an individual.

Key Definitions

Below are definitions of some important terms used in this policy:

• Personal Information: Your name, address, phone number, email, national ID number, or any other information that can be used to identify you.
• Processing: Any operation involving data, including collection, storage, analysis, use, or deletion.
• Third Party: Any person or organisation other than bte888.
• Cookie: A small data file stored in your web browser, used to improve your experience.
• Platform: The bte888 website, mobile app, and all digital services.

Registration and Account Information

When you create an account on bte888, we collect the following information:

• Full name and date of birth (for age verification — services are not available to those under 21)
• Mobile number and email address
• Residential address
• Relevant documents for identity verification (such as national ID)
• Username and password (stored in encrypted form)

Financial and Transaction Information

Information we collect during deposits and withdrawals:

• Payment method details (bKash, Nagad, Rocket, Upay)
• Mobile banking number
• Transaction amount and time
• Transaction ID and reference number

All financial information is protected through SSL encryption technology. We never store full card numbers.

Usage Information and Cookies

When you use our platform, the following information may be collected automatically:

• IP address and device type
• Browser type and version
• Which pages you visited and how long you stayed
• Login time and location (general geographic information)
• Gaming history and preferred game categories
• Cookie and session data

Primary Purposes of Use

The information we collect is used for the following purposes:

• Creating, verifying, and managing accounts
• Processing deposits and withdrawals
• Providing bonuses and promotional offers (such as a 150% welcome bonus)
• Providing customer service and support
• Preventing fraud and cheating
• Verifying age (ensuring 21+)
• Ensuring responsible gaming

Use for Service Improvement

We analyse your usage data to improve the quality of the platform. This includes:

• Adding new game categories and features
• Improving the experience in the Cricket, Slots, Demon Hunter, and Cannon Fishing categories
• Increasing transaction speed and security
• Personalising the user experience
• Resolving technical issues

Communication and Notifications

We may use your information to contact you for the following purposes:

• Transaction confirmation messages
• Security alerts and notifications
• Information about new bonuses and promotional offers (with your consent)
• Service updates and policy change notifications

You can stop receiving promotional messages at any time. However, transaction and security-related messages cannot be turned off.

Security Technology

bte888 uses industry-standard security technology to keep your information safe. Our security measures include:

• 256-bit SSL encryption — for all data transfers
• Data stored in secure data centres
• Two-Factor Authentication support
• Regular security checks and audits
• Unusual transaction detection systems
• Access controls — only authorised staff can view data

Data Retention Period

We store your information only for as long as it is needed. Generally:

• Active account data: for as long as the account remains active
• Transaction data: as required by legal obligations
• Closed account data: as directed by law or regulatory authorities
• Cookie data: at the end of a session or for a defined period

Once the retention period ends, we securely delete the data or anonymise it so that individual identity cannot be determined.

Sharing Information with Third Parties

bte888 does not sell, rent, or exchange your personal information. However, information may be disclosed in the following limited circumstances:

• Payment Processors: Information required to complete bKash, Nagad, Rocket, and Upay transactions
• Legal Obligations: Court orders or valid requests from law enforcement agencies
• Fraud Prevention: To relevant agencies for preventing fraud and money laundering
• Service Providers: Technology service providers — under strict confidentiality agreements

Outside of the above cases, we never disclose your information to third parties.

Right to Access and Correct Information

As a bte888 user, you have the following rights:

• Right to Access: The right to know what information we hold about you
• Right to Correction: The right to have incorrect or outdated information corrected
• Right to Deletion: The right to request deletion of your information under certain circumstances
• Right to Restrict Processing: The right to request that data processing be limited in certain cases
• Right to Opt Out of Promotional Messages: The ability to unsubscribe from marketing messages at any time

Account and Data Deletion

If you wish to close your bte888 account and request deletion of your data, please contact us. Please note:

• Some information must be retained for a specified period due to legal and regulatory obligations
• Records of completed transactions are kept for legal reasons
• Deletion of data may not be possible while a dispute or investigation is ongoing

Types of Cookies and Their Purpose

The bte888 platform uses the following types of cookies:

• Essential Cookies: Required for the platform to function correctly. These cannot be turned off.
• Functionality Cookies: Remembers your preferences and settings (such as language and login status).
• Analytics Cookies: Helps us understand how the platform is being used.
• Security Cookies: Used to prevent fraud and unauthorized access.

You can manage cookies from your browser settings. However, disabling certain cookies may cause some features of the platform to not work properly.

Age Verification & Protection

bte888 is operated for users aged 21 and above only. We strictly prevent minors from accessing our platform. To this end:

• Date of birth is verified at the time of registration
• Identity documents may be requested if needed
• If a minor's account is detected, it is immediately closed
• A minor's information is never stored

Responsible Gaming & Data Use

By analyzing data on your gaming patterns, we work to ensure responsible gaming. This includes:

• Identifying unusual or concerning gaming behavior
• Providing self-exclusion and limit-setting options
• Providing support information when needed

For more details, please visit our Responsible Gaming page.

Notice of Policy Changes

bte888 may update this privacy policy from time to time. If any significant changes are made, we will:

• Publish a notice on the website
• Notify you at your registered email address
• Update the "Last Updated" date at the top of the page

If you continue to use the platform after any changes, you will be considered to have agreed to the new policy. Please review this policy regularly.

Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: 24/7 support available in Bengali

We will respond to your request as quickly as possible. For important privacy-related matters, it is best to contact us by email.